Privacy Policy
Discretion is part of the service. We collect only what we need to get you from the gate to your door, and we never sell your data.
Who we are
Levanta ("Levanta", "we", "us") provides private airport pickups, drop-offs, intercity transfers and chauffeur services in Syria. This policy explains how we handle personal data when you visit this website, contact us, or book a trip.
What we collect
Information you give us
- Contact details: your name, WhatsApp number, phone number and email address.
- Trip details: flight number, travel dates and times, pickup and drop-off addresses, number of passengers and luggage, vehicle preference, and any special requests (for example, a child seat).
- Guest names for the arrivals name board, if you book on behalf of someone else.
- Messages you send us on WhatsApp, by email or by phone.
Information collected automatically
Our website does not use advertising or tracking cookies. Our hosting provider may keep standard server logs (such as IP address, browser type and pages requested) for security and performance purposes.
The trip planner
The trip planner on our homepage runs entirely in your browser. It does not send or store your details on our servers. It only prepares a WhatsApp message, which is sent when you press send inside WhatsApp.
How we use it
- To quote a fixed fare, confirm and carry out your booking.
- To track your flight and adjust your pickup time.
- To assign a chauffeur and share necessary trip details with them.
- To send you booking confirmations, payment links, receipts and trip updates.
- To respond to questions, feedback and complaints.
- To meet legal, accounting and safety obligations.
We will only send you marketing messages if you have asked us to, and you can opt out at any time.
Payments
Levanta is a cashless service. Payments are processed by PayPal. When you pay, you enter your card or account details directly with PayPal. We never see or store your full card number. We receive confirmation of payment, the amount, and the name and email address on the PayPal transaction. PayPal's handling of your data is governed by the PayPal Privacy Statement.
How long we keep it
We keep booking records for as long as needed to provide the service and meet accounting and legal requirements, typically up to five years. Chat history is deleted from chauffeur devices after your trip is completed. You can ask us to delete your data earlier where the law allows.
Your rights
Depending on where you live, you may have the right to access, correct, delete or restrict the use of your personal data, to object to processing, and to receive a copy of your data. To make a request, message us on WhatsApp or email privacy@levanta.com. We will respond within 30 days.
Security
We use reasonable technical and organisational measures to protect your data, including limiting access to people who need it for your trip. No method of transmission over the internet is completely secure, but we work to protect your information and review our practices regularly.
Contact
Questions about this policy? Message us on WhatsApp at +1 613 614 2105 or email privacy@levanta.com.
We may update this policy from time to time. The "last updated" date at the top shows when it last changed.